Last updated: 13 October 2026

Our products are digital files delivered instantly, so they cannot be returned. This policy explains when you can cancel an order and when we give refunds.

Cancellation

  • You can cancel an order and get a full refund if you have not downloaded the product. Ask within 7 days of purchase.
  • Once a product has been downloaded, the order cannot be cancelled.
  • If your payment failed but money was deducted from your account, it is normally returned automatically by your bank or by Razorpay within 5 to 7 working days. If not, contact us with the transaction details.

We will refund or replace when

  • The file is broken or corrupted and we cannot provide a working copy within 72 hours of your support request.
  • The product is very different from its description on our website.
  • You were charged twice for the same order.
  • You have not downloaded the product and ask within 7 days of purchase.

We cannot refund when

  • You changed your mind, bought by mistake, or no longer need the product after downloading it.
  • A feature needs the original developer’s licence key, servers or support. This is explained on every product page.
  • The product conflicts with another theme, plugin or your hosting setup.

How to ask for a cancellation or refund

Email [email protected] or use our Contact page. Include your order number and a short description of the problem. We reply within 2 working days.

Refund timeline

Approved refunds are sent to the original payment method within 5 to 7 working days. Your bank may take a few more days to show the amount.